Mitel Desk Phone - Logging in to the Voicemail System

A steadily flashing red light in the upper right corner of your phone indicates that you have unheard messages. To hear your messages using the voicemail system, you must first log in to the voicemail system. You can also log in to the voicemail system from another extension or from an external phone.

Logging in to Voicemail from Your Desk Phone :

1. Begin by doing one of the following:
- Press #.
- Press the Voicemail button, and then press the Call VM soft key.

2. Your phone should dial the voicemail system. At the audio prompt, enter your passphrase, and then press #. If you have not received your VM passphrase from CTS, please email us.

Logging in to Voicemail from Another Extension

You can log in to the voicemail system from another extension in your system, whether it is an IP phone or an analog phone.

1. 1. Do one of the following:
   - Press # while the phone is on hook.
   - Press # while the phone is off hook with dial tone.
   - Press the Voicemail button. (On an IP Phone 480, 480g, or 485g, you must also press the
   Call VM soft key.)

At the passphrase prompt, press # and then enter your extension.

Note: The first time you log into the voicemail system, you are prompted to record your name.

2. Enter your passphrase, and then press #.

Logging in to Voicemail from an External Phone

1. Dial the voicemail access number provided by your Mitel administrator.
2. At the prompt, press # and then dial your extension.
3. Enter your passphrase, and then press #.

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