Managing your printers supply and service orders with Canon

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Using the myCSA Secure Account Management Portal

Overview

The myCSA Secure Account Management portal, accessible at https://mycsa.csa.canon.com/, offers robust features for managing your Canon devices and accessing support resources. This knowledgebase article provides an overview of essential functions and guides you through the steps to make the most of this portal.

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Logging in to myCSA Secure Account Management

1. Accessing the myCSA Portal:

First Time Registration:

Forgot Password:

• If you forget your passphrase, click the “Forgot Password?” link.
• Fill out the form and click "RESET PASSWORD" to reset your passphrase.

Access Types in myCSA:

• Quick Access (Business User):
  • Provides access to Enter Meter Reads, Order Supplies, Order Inquiry, Request Service, and Manage Account Equipment.
• Administrator Access (Business Admin):
• • Includes Quick Access features and provides additional functionalities:
  • View and Pay Invoices
  • Contract Billing Reports
  • Manage Users
  • Note: Administrator Access may require additional approval.

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By following these steps, you can easily log in to the myCSA portal and access the necessary features based on your user type, enabling efficient management of your Canon products and supplies at Gordon College.

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Ordering Contracted Supplies from Products & Supplies

The Products & Supplies section offers an efficient way to order supplies, view order status, and purchase Canon products and pre-owned equipment. Follow these steps to seamlessly order contracted supplies:

1. Access Products & Supplies:

• Navigate to the Products & Supplies menu.

2. Order Contracted Supplies:

• Select "Order Contract Supplies" from the menu.

3. Identify Devices:

• A list of devices assigned to you will be displayed. Ensure the device has an active supply-inclusive contract to order contracted supplies.

4. Locate Device for Ordering:

• Use the search fields or scroll to find the device for which supplies are needed.
• Click on the Serial Number of the device to initiate the order process.

5. Add Supplies to Cart:

• Choose the required quantity from the drop-down menu.
• Click "Add To Cart" to proceed.

6. Meter Reading (if required):

• If prompted for a meter read due to an outdated record, provide the necessary information. Fields in yellow indicate a required meter read.

7. Multiple Device Orders:

• For supplies for additional devices, click "Add More Items."
• To continue the order, click "Enter Shipping/Billing Information."

8. Review Shopping Cart:

• Manage items in the cart:
  • Remove: Click "Remove" below the quantity to delete an item.
  • Revise Quantity: Click the arrow next to Qty to adjust the quantity.
  • Empty Cart: Click "Empty Cart" to remove all items.

9. Enter Billing/Shipping Details:

• Fill in your Billing/Shipping information accurately.

<!-- wp:spacer {"height":"10px"} --> <div style="height:10px" aria-hidden="true" class="wp-block-spacer"></div> <!-- /wp:spacer -->10. Shipping Information:

• The initial machine's install location will be auto-filled in the Ship To field.
• Click "Change Ship To" to modify the shipping location for the entire order.
• For multiple shipping addresses, create separate orders.

11. Shipping Method:

• Default is standard ground shipping. Contact Customer Service at 800-613-2228 for expedited shipping requests.

12. Attn Label Details:

• Enter First Name, Last Name, and Phone Number for prompt delivery.

13. Checkout:

• Click "Checkout" to proceed to the order review.

14. Review and Place Order:

• Review the order for accuracy.
• Edit Order if necessary or click "Place Order" to complete the process.

15. Confirmation:

• Upon successful submission, a confirmation message will appear.
• An email with the order number will be sent for your reference.

By following these steps, you can efficiently order contracted supplies and manage your orders within the Products & Supplies section at Gordon College.