Tip: Start typing in the input box for immediate search results.
Understanding the Auto-Toner Ordering System for Canon and other Eligible Printers
Understanding the Auto-Toner Replenishment Program
Overview
Our institution utilizes an Auto-Toner Replenishment Program to ensure printers and copiers remain operational without requiring manual toner orders. This system monitors toner levels and automatically dispatches replacement cartridges when necessary.
How It Works
- Toner Level Monitoring: Each networked printer/copier tracks toner usage in real-time. When levels drop below a certain threshold, the system triggers an automatic order.
- Automatic Shipment: Toner cartridges are shipped directly to the designated mailstop for your department. Delivery typically takes 2–3 business days.
- Storage and Replacement: Once received, the toner should be stored in a secure location until the printer/copier indicates it's time for replacement.
Receiving Your Toner Shipment
Replacement toner is delivered to your department’s mailstop. Please ensure someone retrieves it promptly upon delivery and stores it securely until needed. If you’re unsure where toner is stored, check with your department lead or admin.
Replacing the Toner
- Wait for the Alert: Only replace toner when the printer/copier displays a "Replace Toner" alert. Replacing toner prematurely can disrupt the replenishment cycle.
- Follow On-Screen Instructions: The printer/copier’s display will provide step-by-step instructions for replacing the toner cartridge.
Need Assistance?
If you’re unsure about the replacement process, contact your departmental administrator or lead for guidance. For technical issues after replacing the toner, please contact the CTS Help Desk for support.
For more information, visit our Knowledge Base.